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The Sans FAQs section is a useful source for you to find out answers for any of those questions you may have about the services we provide, a query about your booking or an explanation of our Loyalty Program. Please follow the links to find out the answers:
Toyota Alphard 7seater MPV, Toyota Camry, Mers Benz E-Class, Mers Benz S-Class, 13seater minibus, 19seater small bus & 44seater coach.
Yes, all our vehicles are air-conditioned.
No, we do not have wheelchair facilities on our coaches.
All vehicles are covered under commercial insurance.
Most of the coaches have seatbelts installed. Microphone is available upon request. Do check with us prior to booking.
All Vehicle Entry & Passenger Admission Fees to Sentosa & Other Tourist Attractions are at the customer’s own expense and must be paid directly at the venue by Cash wherever applicable.
General inquiries can be made via phone (+65 6734 9922) or email: coach@sanstours.com.
Please email all the necessary details to coach@sanstours.com for us to make the arrangements for you.
Upon receiving confirmed booking details, we will acknowledge as soon as possible.
1 day prior to the booking date we will WhatsApp or SMS or Email the details to you.
Yes, A4 sized signage can be displayed on the vehicle’s front windscreen.
Price quoted is based on the enquiry details provided. Any additional usage thereafter will be charged accordingly.
Prevailing Goods & Services Tax (GST) is chargeable on the total amount.
The charges start from the given pick up time.
Contact driver as soon as possible. If the driver is unable to take your call, please contact our office. If an item is recovered, we will arrange to return at the earliest convenient time.
The 45 seater coach has limited storage compartment (approximately 25 pieces of luggage, depending on size and type of luggage). As such, you will require Luggage van if you have a large group of 25 or more passengers.
Yes, you can cancel your booking at no cost if you notify us at least 3 days prior to the commencement of date of booking.
Yes, you can make changes to your booking if it is at least 3 days prior to the commencement of date of booking.
Payment can be made via credit card, bank transfer, Pay Now and company cheque.
We will issue invoice upon completion of the services and payment must be made within 7 days from date of invoice.
Sans was founded in 1972. We are one of the main players in Singapore's transportation industry.
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